Returns
A return is eligible within 14 days of placing your order and is applicable if you received a damaged pair of shoes or if you want a different model/size. Shipping costs are at your expense.
How to proceed?
SELECT ARTICLE
In your account area, go to the details of the order you wish to return.
Next, select the item in question and add a comment explaining the reason for your return.
Confirm your return with the “Generate a return” button.
PACK YOUR ITEM
Pack your pair of shoes in the original box (the pair and box must be intact upon arrival to be acceptable).
RETURN YOUR ITEM
Go to the nearest post office and request a shipment to the following address:
DEGRIF SHOES OUTLET SPRL
Simonis Street, 49
1050 Brussels
Belgium
When we receive your package, we will check if it is eligible for a return.
You will receive a replacement pair of shoes as indicated in your review or a voucher for another pair.